Courtesy translation. In the event of any discrepancy, the Spanish version shall prevail.
1. If you cancel
- You may cancel from your account, under “My rentals”, as long as the rental has not started.
- The cancellation charge depends on how far in advance of the vehicle handover time you cancel: 72 hours or more, 25% of the total you paid for the booking (the amount shown on your receipt); 24 hours or more but less than 72, 50%; less than 24 hours, 75%.
- For example, if you paid MXN 4,800 and cancel 50 hours before the handover, the charge is MXN 2,400.
- The remainder of the amount paid is refunded to the same payment method within 5 to 10 business days, depending on your bank.
- If the security deposit had already been held, it is released in full.
- If you fail to show up: you are considered a no-show when you do not come to receive the vehicle and do not cancel before the start time. You will be waited for at least 30 minutes after the start time. After that time, and up to 72 hours later, the no-show may be reported on the Platform with evidence. In that case, 100% of the total paid is charged.
2. If the rental has already started
It is not possible to cancel from your account. Any early return or change is agreed with our team and is governed by the rental agreement. Unused days are non-refundable, unless otherwise agreed in writing.
3. If KORU or the Partner cancels
If KORU or the Partner cancels the booking, for example because the vehicle is unavailable, you are not charged anything: we will offer you, at your choice, an equivalent vehicle or a full refund of the amount paid.
4. Changes of date or vehicle
Changes are subject to availability. Write to us before the rental starts and we will inform you of the price difference, if any. An accepted change does not incur a penalty.
5. Contact
legal@korurent.com · +52 55 4443 2191